Recent work in the UX and information science fields.
Note: Several projects listed below are currently under construction.
Always Be Testing
WEX INC.
UX audit of eManager fleet management software revealed key pain points and workflow issues, guiding user-focused improvements for greater efficiency and satisfaction.
Discovery research for a payday advance tool for truck drivers, uncovering financial pain points and creating a seamless, transparent solution tailored to their unique needs.
Validated demand for a fraud prevention feature via surveys with 20 fleet operators, uncovering must-have capabilities and shaping our product roadmap and pricing strategy.
Always Be Testing
SingleStore
Led UX research to uncover BI dashboard pain points, revealing user needs and willingness to pay for speed. Insights drove product strategy, pricing, and improved user experience.
Led UX research to improve Notebooks for data analysts, uncovering pain points and driving design changes that boosted user satisfaction, confidence, and reduced support calls.
The research aims to understand what new users need to know about credit pricing during cluster creation and upgrades, while also gathering feedback on product usefulness, missing elements, and improvement suggestions.
Ten-X
Revamped surveys boosted response rates from 0.25% to 33%, enabling real-time insights and a 28.6% NPS increase—demonstrating the impact of user-centered research on business outcomes.
U.S. Bank
Redesigned U.S. Bank’s Overdraft Options page through UX research, improving clarity, user confidence, and enrollment while reducing support calls. Passionate about accessible, user-centered design.
Connecting Customers with Bankers via an Appointment Scheduler App
Redesigned US Bank’s loan scheduler through UX research, improving flow and personalization. Result: higher task completion, fewer support calls, and increased user satisfaction.
BMC Software
Redesigned BMC’s personas from guesswork-based, fragmented profiles into centralized, research-driven tools, ensuring accuracy, version control, and consistent use in design decisions.
Enabling SecOps to Accelerate Vulnerability Remediation
Evaluated new dashboards and tools in BladeLogic Threat Director to simplify vulnerability remediation by understanding user roles, testing automation concepts, and refining designs for adoption.
Rackspace
Redesigned Rackspace’s ServiceNow SM tool, streamlining onboarding and access requests, boosting task survey scores 31%, and turning a frustrating workflow into one managers actually enjoy using.
UX Musings
Designing for Calm in Digital Banking
Explored how “calm technology” can make digital banking more ethical, reducing cognitive overload and building trust without manipulative patterns, to support users’ financial well-being.
Other Projects in Information Science
Python (& MySQL) Wins Oscar
Built a clean, scalable Oscar awards database to reveal age, nationality, and genre trends using Python, MySQL, and data visualization for clear, ethical, and reusable research insights.
Metadata Madness at a University Archive
Led a metadata migration project, cleaning and normalizing 100K+ records with OpenRefine and MODS schema, creating scalable workflows and documentation for lasting archive accessibility and accuracy.
Making Public Domain Photos More Accessible
Studied user search behavior on Library of Congress photos, revealing metadata gaps that hinder discovery. Proposed improved metadata and tagging to boost accessibility and user engagement.