Senior UX Researcher | Enterprise B2B & High-Stakes Workflows
I research complex enterprise products where precision matters. From FinTech to database platforms to commercial real estate and beyond, I deliver insights that reduce errors, accelerate workflows, and drive measurable business outcomes for technical and institutional users.
RESEARCH IMPACT IN ENTERPRISE B2B
✓ 35% error reduction in B2B payments workflows at WEX
✓ 2× NPS improvement for cloud database platform at SingleStore
✓ 54-point NPS lift for commercial real estate platform at Ten-X
✓ 50% faster workflows through human-centered design
✓ 230% increase in stakeholder engagement with research insights
CASE STUDIES
AREAS OF EXPERTISE
Enterprise Product Research
Researching complex B2B products with technical users and high-stakes workflows where precision is critical and errors are costly.
Mixed-Methods Research
Combining qualitative usability testing and interviews with quantitative behavioral data and NPS tracking to drive product decisions.
Workflow Optimization
Optimizing mission-critical flows in FinTech, Database, and PropTech where users require confidence, speed, and reliability.
Research Operations
Building scalable research systems—templates, protocols, and repositories—that enable faster decision-making across product teams.
