Senior UX Researcher | Enterprise B2B & High-Stakes Workflows

I research complex enterprise products where precision matters. From FinTech to database platforms to commercial real estate and beyond, I deliver insights that reduce errors, accelerate workflows, and drive measurable business outcomes for technical and institutional users.


RESEARCH IMPACT IN ENTERPRISE B2B

✓ 35% error reduction in B2B payments workflows at WEX

✓ 2× NPS improvement for cloud database platform at SingleStore

✓ 54-point NPS lift for commercial real estate platform at Ten-X

✓ 50% faster workflows through human-centered design

✓ 230% increase in stakeholder engagement with research insights


CASE STUDIES


AREAS OF EXPERTISE

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Enterprise Product Research

Researching complex B2B products with technical users and high-stakes workflows where precision is critical and errors are costly.

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Mixed-Methods Research

Combining qualitative usability testing and interviews with quantitative behavioral data and NPS tracking to drive product decisions.

Workflow Optimization

Optimizing mission-critical flows in FinTech, Database, and PropTech where users require confidence, speed, and reliability.

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Research Operations

Building scalable research systems—templates, protocols, and repositories—that enable faster decision-making across product teams.


WHAT COLLEAGUES SAY