Selected Work
WEX Inc.
B2B Payments Platform
Led human-in-the-loop evaluation research for a global fleet management and payments platform, identifying usability risks and workflow inefficiencies that informed product roadmap prioritization.
- Senior UX Researcher
- Evaluative research, SQL analysis, usability testing
- Reduced operational errors, improved self-service efficiency
SingleStore
Workflow Optimization for Technical Users
Led evaluative research to optimize workflows for database administrators and developers using a cloud database platform, combining usability testing with behavioral heatmap analysis to identify friction points.
- Senior UX Researcher
- Usability testing, heatmap analysis, behavioral data
- Improved signup experience, resolved configuration friction
SingleStore
Strategic BI & Pricing Research
Led mixed-methods research combining large-scale surveys with qualitative interviews to validate enterprise BI dashboard needs and inform product roadmap and pricing strategy.
- Senior UX Researcher
- Survey design (300+ respondents), qualitative interviews, NPS tracking
- Informed product roadmap and pricing strategy
Ten-X Commercial
Real Estate Marketplace Research
Established research infrastructure and Voice of Customer programs for a commercial real estate auction platform, improving feedback collection and stakeholder engagement across multiple user segments.
- CX/UX Research Lead
- Survey methodology, VoC programs, usability benchmarking
- Increased stakeholder participation, improved customer insights