About Mike
I'm a Senior UX Researcher specializing in enterprise B2B products and high-stakes workflows, with a Ph.D.-trained foundation in ethnographic inquiry, oral history methods, and systems thinking.
Over 10+ years, I've established and scaled research functions from zero, building the operational infrastructure—VoC systems, HITL evaluation frameworks, and research ops—that enable faster, more confident product decisions. My approach combines deep qualitative research with behavioral data analysis (SQL, statistical methods) to uncover not just what users do, but why they do it and how products fit into their broader workflows and lives.
I've delivered measurable impact across FinTech, cloud databases, banking, and commercial real estate platforms: 2× NPS improvements, 20%+ conversion gains, 35% error reductions, and 50% faster task completion. I've also mentored 7+ researchers and coached cross-functional partners on research methodology, building organizational research literacy wherever I go.
What I Specialize In
🔬 Mixed-Methods Research
Combining qualitative insights from usability testing and interviews with quantitative data from surveys, NPS tracking, and SQL-based behavioral analysis to validate findings and strengthen stakeholder confidence.
⚙️ Research Operations & Program Building
Establishing research infrastructures from zero—VoC systems, HITL evaluation frameworks, standardized protocols, and centralized repositories that reduce research turnaround by 25% and triple stakeholder engagement.
🤖 Human-Centered AI Evaluation
Designing evaluation frameworks that surface usability and edge-case risks in AI-assisted and automated workflows.
👥 Technical User & High-Stakes Workflow Expertise
Researching specialized users—database administrators, financial operations teams, developers—in environments where precision matters and errors are costly.
Background
Before UX research, I earned a Ph.D. in American Studies and M.S. in Information Science, which gave me a strong foundation in ethnographic inquiry, oral history methods, and systems thinking—skills that inform how I approach research today.
What's Next
I'm seeking a senior research role at an organization building enterprise B2B products where I can scale research impact, mentor teams, and shape how user insights drive strategic decisions at the highest level.