A "very particular set of skills." 

(Liam Neeson voice) 

Mike Spencer is a recognized thought leader in UX research, known for shaping product vision through a seamless blend of qualitative and quantitative methods. Drawn to UX by a passion for uncovering the human stories behind data, he turns complex insights into clear, actionable strategies. As both a strategic partner and cultural catalyst, he mentors teams, champions user-centered thinking, and influences decisions at the highest levels. Mike envisions the future of UX as one where product research, AI integration, and ethical innovation converge to create deeply intuitive, human-aligned experiences.

Throughout his career, Mike has led transformative initiatives with measurable impact across industries. At WEX Inc., his research drove a year‑long Unified Experience Initiative to modernize 12+ digital products in the company’s largest revenue‑generating portfolio, Mobility. His usability audit of the mission‑critical fleet management platform uncovered 90% of performance and usability issues, reducing Account Manager cognitive load and enabling customer self‑service, significantly easing pressure on Customer Service.

At SingleStore, he built an end‑to‑end UX research infrastructure from scratch, boosting survey response rates by 300% and doubling NPS within a year. His work at Ten‑X Commercial increased customer participation by 230% and lifted NPS by 54%, while his research at U.S. Bank improved sign‑up conversions and boosted engagement by 20%.

Whether spearheading AI‑driven CX summits, optimizing VoC programs, or delivering insights that drive multimillion‑dollar product decisions, Mike’s record is a testament to his ability to turn vision into lasting value.